Policy Statement


At PetroChina Canada (the "Company"), we are committed to protecting your privacy and complying with applicable privacy legislation, and support a general policy of openness about how we collect, use and disclose your personal information.

The purpose of this Privacy Statement is to inform you about the Company's practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our website, or may otherwise be collected by us. By using our services or website, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.

This Privacy Statement also explains how you may contact us if you have a question about, or want to make a change to, or delete any personal information which the Company may be holding about you. We strongly recommend, you take the time to read this Privacy Statement and retain it for future reference.

Personal Information

For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual.

What Personal Information We Collect

When you access or use the Company’s website, the personal information collected may include at least some of the following:

  • Contact information (such as name, address, e-mail address and telephone number in a non-business capacity);
  • Proof of identity;
  • Demographic information (such as age, education and occupation);
  • Photos; and
  • Any other personal information.

How We Use Your Personal Information

We use your personal information to:

  • Provide you with timely and reliable services;
  • Do all the things necessary to administer those services;
  • Research, develop, manage, protect and improve those services; and
  • Develop and maintain our relationship with you and communicate with you.

When We Disclose Your Personal Information

Except with your consent, we will not sell, license, trade or rent your personal information to or with others.

The Company may share personal information with third parties or affiliates engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information collected by them on behalf of the Company or disclosed to them by the Company and to comply with the general privacy principles described in this Privacy Statement.

The Company reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Knowledge and Consent

The Company collects personal information about you only when you voluntarily provide it.  Typically, we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact the Company’s privacy officer via email at privacyofficer@petrochinacanada.com or by calling the Company’s main telephone line at 403-265-6635 and asking to speak to the privacy officer or legal department. We will inform you of the implications of withdrawing consent.

How We Protect Your Personal Information

The Company makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss, theft and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives. In addition, the Company employs generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access.

Links to Third Party Sites

This website may offer links to other third party websites. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites. The Company is not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

Retention and Storage of Your Personal Information

The Company retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.

Changes to this Privacy Statement

The Company reserves the right to modify this Privacy Statement at any time without notice to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.

Correcting or Updating Your Information

You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact the Company to request access to or correction or update of your personal information.

Contacting Us

In the event that you have any questions about the Company’s Privacy Statement or if you have reason to believe the Company may have failed to adhere to this Privacy Statement, you may contact us at:

Suite 2700, 707 - 5 Street SW, Calgary, AB, Canada T2P 1V8
Attention:  Privacy Officer     
Call us: 403.265.6635
Send an email: privacyofficer@petrochinacanada.com